Send email
Twilio SendGrid
Email delivery service with an HTTP API and SMTP relay that sends transactional and marketing email and reports delivery events.
Your data
- Data location
- United States by default for Email Activity data; EU processing available through data residency17
- Retention
- Email Activity history up to 30 days with the paid add-on; other retention follows Twilio policy17
- Used for training
- Privacy notice lists AI/ML training on performance metrics; no statement about customer email content18
- Zero data retention
- Not published
Compliance
- Certifications
- Not published
- HIPAA
- Available under a signed BAA, for HIPAA-eligible products; Security or Enterprise Edition required to sign19
Read from Twilio’s own pages on 2026-11-04. Every number links to the page a value came from. For agents, the same facts as markdown: /tools/send-email/sendgrid.md